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Zingermans''s Best Day--and Its Worst -- How The Deli Came To Life -- A Tour of Zingerman''s Deli -- Guiding Principles -- Service on Every Level -- A Community of Businesses -- Mail Order -- The Bakehouse -- Coffee and Candy and Cheese -- What It''s Like to Work at Zingerman''s -- Teaching Others -- Camp Bacon and Guests -- The Pandemic Strikes -- The Future of Zingerman''s -- Epilogue: Zingerman''s Vision for 2032.