Let's Talk

A game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating. How are you supposed to tell someone that they''re not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars.

Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback. This trail-blazing new model eliminates the guesswork. Dr.

Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they''ll be more receptive once their need has been satisfied.

Then Huston lays out counterintuitive strategies for delivering each type of feedba