Effective communication

"DK Essential Managers: Effective Communication is the visual guide that gives you all the know-how you need to be a more effective manager. Now newly updated with an all-new graphic approach to explaining key techniques and skills, the DK Essential Managers: Effective Communication features: a practical, how-to approach teaches you the information and skills to succeed; Step-by-step instructions, tips, checklists, and 'Ask yourself' features show you how to plan a speech, select the right visual support, and use body language; tables, illustrations, in-focus panels, and real-life case studies show you what to do in particular situations. DK Essential Managers: Effective Communication not only shows you how to understand your audience and communicate strategically but also explains how to discover which delivery approach is right for you.

Learn all you need to develop confidence, listen effectively, and give and receive feedback."--Amazon website.